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Housekeeping Manager

Management Team

Hexham, Northumberland


Full time


We are searching for a Manager to look after the housekeeping team at our Dukeshouse Wood centre. The site is situated on a beautiful rural fellside with private woodland, providing breath-taking views and an ideal location for nature walks. A perfect setting for an adventure centre – not just for our guests, but for our workforce too!

Job Purpose
• Accountable for the Housekeeping services and standards
• Manage the housekeeping team, providing training of SOP’s
• Delivering highest levels of guest satisfaction
• Adhere to costs in line with budgets.

Typical knowledge, skills and experience
• Experience of provision of housekeeping services in a fast paced commercial environment.
• Experience of provision of housekeeping services in a fast paced commercial environment.
• Great communication skills
• Results driven with the ability to get things done.
• Manage relationships effectively
• Must be familiar with Health & Safety regulations & COSHH

Key role responsibilities and accountabilities
• Quality and Standards, deliver housekeeping standards that delight clients.
• Working with key stakeholders to implement, review and audit housekeeping services and safety standards that meet Kingswood SOPs and HSE legislation and which provide the highest standards of service delivery to our customers.
• Understand the varied needs of our customers and ensure their housekeeping service needs are satisfied.
• Domestic Support - Provide advice, support, and guidance to General Manager/Assistant General Manager and domestic teams to ensure the highest levels of cleanliness and service are achieved consistently.
• Personally demonstrate a high level of interaction with Centre teams and guests to ensure a culture where feedback is encouraged and is responded to and acted upon in a positive manner.
• Ensure facilities and staff are appropriately equipped to deliver the highest standards of guest satisfaction.

To fully support and exemplify the overall company purpose and values of – ‘Keep it Simple’; ‘Know your Stuff’; ‘Give it your all’; ‘Make it Fun’ and ‘Own it’

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