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Transport Executive

Norwich Office

Norwich

Fixed Term

Part time

Our Norwich based team are looking for a part time individual to join their team temporarily as a Transport Executive.

The successful candidate will be responsible for providing excellent Customer Service to internal and external Overseas/UK customers for both Kingswood and Camp Beaumont brands by providing an accurate and timely Transport information/service.

Key role responsibilities and accountabilities:

• Responsible for generating travel quotations and itineraries to our overseas and UK guests by liaising with nominated third party transport providers.

• Accountable for building rapport and relationships with customers (schools, parents and colleagues) to ensure delivery of a one stop shop customer service by professional handling/responding to incoming queries/amendments from internal and external customers in line with company standards.

• Manage all internal and external communication in a professional and timely manner.

• Ensure all communications are accurately recorded in Navigator.

• Book all staff accommodation and travel in the most cost effective way.

• Manage weekly reporting and subsequent liaison with third party providers and centre staff.

• Deliver agreed BCS revenue targets and budgets in line with the Company’s transport strategy and service levels.

• Produce, analyse and circulate agreed management information to key stakeholders.

• Ensure all complaints received are handled promptly and efficiently in line with company procedures.

• Deliver agreed sales targets and KPI’s to support the growth, profitability and delivery of EBITDA.

• Create, deliver and manage all Camp Beaumont transport plans in conjunction with third parties and centre staff.

• Working with all other teams and departments ensuring a one stop shop approach to customer service.

• To understand and comply with the company’s safeguarding policy.


Typical knowledge, skills and experience:

• Excellent communication skills – written and oral.

• Proven Customer Service skills
• A willing and flexible approach with a ‘can do’ attitude.

• Good organisational skills and ability to use own initiative.

• Ability to remain calm when under pressure.

• Ability to work as part of a team.

• Experience of working within a travel and/or logistics background would be advantageous.

• Understanding of office IT products including MS Word, Excel & Outlook.

• Willingness to develop and learn new skills.

• An enhanced CRB check will be required.

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