Training and Team Engagement Officer

Support Roles

Ashford, Kent

Full Time


£19,000 - £21,000 per annum

Training and Team Engagement Officer
Full Time – 5 shifts out of 7
Ashford, Kent
£19,000 - £21,000 per annum

Job Purpose

The Training and team Engagement Officer is responsible for promoting/championing all Welfare & Training of our team members within their Centre. Your primary purpose is to provide a dedicated pastoral care service whilst supporting the development journeys of our teams.

You will ensure that the front line teams are nurtured and empowered to live independently and are therefore able to reach their potential in the Outdoor Education/Activity sector. You will work with key stakeholders to develop and execute key wellbeing and training initiatives to ensure all our teams are happy, healthy and well supported within their time at Inspiring Learning.

Key Responsibilities

• To implement IL Welfare policy and provide first class Welfare and Pastoral Care Service appropriate to the age and background of team members.
• Ensuring our teams’ physical and emotional well-being is supported and appropriate action taken to support this.
• Provide a safe and secure environment that fosters respect, understanding and inclusiveness in which all team members can live, work and study (apprentices’) happily.
• Support new team members onto Centre & ensure they are looked after and welcomed during their induction.
• Support all team members through their developmental journey
• Develop and train bitesize team building and leadership sessions as required
• Work with HOD team to ensure all team members complete all statutory training
• Liase with Head of Learning and HR team to ensure training modules and courses are available that deliver the team centre requirements

Essential Criteria

• Excellent interpersonal skills ability to read emotions and situations.
• Well organised, ability to manage multiple issues, with clear and well produced reports.
• Good listener and friendly, allowing people to confidently discuss sensitive issues.
• Caring and sensitive nature enjoying seeing other thrive.
• Confidential and tactful, making sure you gain trust.
• Assertive and ability to handle difficult situations.
• Ability to deal with emotional and potential distressing cases, being resilient.


We are one of the most experienced providers of outdoor education in the UK. We were founded over 35 years ago and run over 1.2 million activity sessions each year across ten activity centres. Each year we welcome over 175,000 young people from more than 35 countries around the world.

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