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Support Roles

Ashford, Aylesbury & Staffordshire




Job Purpose:

Attend to Customers and deal with inquiries on the phone and face to face. Supply information to our guests when required and always adopt a professional and welcoming approach
To fully support and exemplify the overall company purpose and values of – ‘Keep it Simple’; ‘Know your Stuff’; ‘Give it your all’; ‘Make it Fun’ and ‘Own it’

Key role responsibilities and accountabilities:

• Answering the telephone, direct call and take messages, in polite & professional manner and provide information to our customers.
• Greet all customers entering reception
• Direct customers to correct destinations, issue visitor passes where required
• Deal with queries from our customers
• Provide general administrative and clerical support
• Prepare correspondence and documents
• Receive and sort mail and deliveries and allocate to correct people
• Tidy and maintain the reception area,

Typical knowledge, skills and experience:

• High school education and minimum of four GCSE’s, C and above
• Knowledge of administrative and clerical procedures
• Knowledge of Microsoft word and excel, and have excellent keyboard skills
• Knowledge of customer service principles and practices
• Excellent verbal and written communication skills
• Professional personal presentation
• Excellent customer service orientation
• Organising and planning
• Attention to detail and using your own initiative
• Reliability
• Stress tolerance
• Greeting all customer appropriately
• Determine visitor needs in a professional manner
• Maintain visitor signing in register
• Offer refreshments to visitors where appropriate & Direct visitors to the correct person

Our culture is built of sustaining a safe working, living and visiting environment, where safeguarding underpins everything we do, the way we manage our teams and engage with our guests. This comes from creating a foundation of checks and measures we undertake to ensure we attract, recruit and employ the right people, committed to our overall aims.