Customer Account Manager
Here at Staffordshire, ensuring we offer the best service is our priority and therefore we are seeking a Customer Account Manager to join our team to ensure we continue to deliver such excellent customer care.
We are an adventure to remember, a taste of independence, a rush of adrenaline, a breath of fresh air, a sense of achievement and making memories that last a lifetime. That's what we're here for.
The successful candidate will be responsible for:
Owning the customer experience from pre arrival through to departure.
Managing and supporting the Centre team to deliver the Kingswood guest experience.
Supporting the delivery of standards across all departments in support of the General Manager.
Establishing a positive Customer Service Culture, ensuring that all clients have the best experience.
Delivery of Centre KPI’s which include – NPS, RBOS, H&S, internal and external audits and employee engagement.
Effectively manage the Customer Service team to meet customer service targets.
To support all aspects of safeguarding on site.
To take the role of duty manager as and when required.