Assistant General Manager

Management Team


Full Time


£28,000 - £32,000 per annum

Assistant General Manager
Full Time
£28,000 - £32,000 per annum

Job Purpose

To support the General Manager with the delivery of operations, profitability, (EBITDA), Performance and growth of your allocated centre and establish leadership, management and development skills with the ability to inspire, motivate and lead a team.

Create and deliver a guest experience focusing on the delivery of Centre KPI’s, Company’s mission statement and strategic objectives and to retain our team members through positive engagement. To be accountable for the delivery of all operational SOP’s and safe environments for customers and colleagues.

To deliver educational programmes that delight guests and teachers by achieving pre-defined objectives. Support the General Manager to ensure the centre is running in a cost effective manner and cascade this to different departments to ensure consistency. To be a powerful role model for new and existing employees in developing a highly enthusiastic and productive Kingswood workforce motivated to deliver an excellent level of performance and the very best customer service experience.


• Established leadership, management and development skills with the ability to inspire, motivate and lead a team.
• Excellent communicator both written and oral
• Commercially astute with experience of delivering financial targets/budgets
• Results driven with the ability to get things done.
• Task orientated with proven ability to deliver projects on time and to budget
• Solutions driven with ability to persuade and influence
• Ability to champion and drive change
• Experience of managing a fast paced environment and delivering to tight deadlines
• Strong line management experience.
• Good working understanding of Office IT Products and other company related systems.
• Calm under pressure
• Open and honest
• Versatile and resilient
• Receives feedback in a positive manner and acts upon it
• Self-starter with the ability to motivate and mentor


We are one of the most experienced providers of outdoor education in the UK. We were founded over 35 years ago and run over 1.2 million activity sessions each year across ten activity centres. Each year we welcome over 175,000 young people from more than 35 countries around the world.

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