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Sales Centre Agent

Norwich Office


Full Time


£18,500 per annum

Sales Centre Agent
Full Time
£18,500 per annum

Job Purpose

Norwich Based contact centre sales role working across all sales channels, delivering agreed sales target and KPI’s to support the growth, profitability and delivery of Inspiring Learning EBITDA. Providing exceptional customer service and product knowledge that will encourage party leaders to book.

Key Responsibilities

• Deliver sales targets and KPI’s via professional outbound telesales – as agreed with line manager.
• Maximise revenue whilst minimising discounts.
• Take ownership for the experience the customer has throughout the booking process
• Deliver an ‘easy’ sales journey for the customer – making sure all loose ends are covered.
• Be an expert in our product and culture – communicating that clearly to our customers.
• Looking for opportunities within the Centres region to develop business.
• Actively promotion the Centres offers on Social Media.
• Attend local events to promote the Centre and Kingswood.
• Assist with Pre-views.
• Proactively develop and maintain an in-depth knowledge of all products, competitors, market trend and developments within the education arena.
• Provide exceptional customer service and guidance.
• Encourage, escalate and act upon customer feedback in a positive manner.
• Work with key stakeholders e.g. Centre Manager, Customer Services and Support teams to maximise all sales opportunities.

Essential criteria

• Proven contact centre telesales experience.
• Experience of working to targets – individual, team and organisational.
• Strong outgoing sales experience with the proven ability to close a sale using the “soft” sales approach.
• Must be enthusiastic and motivated with the drive for success.
• Excellent communication skills both verbal and written.
• Excellent Customer service and admin skills.
• Able to work under their own initiative and without supervision.
• A good level of numeracy and literacy.
• Good working understanding of office IT [products including MS word, MS excel and MS outlook.
• An enhanced DBS check will be required.
• Safety: Understand and comply with the company’s safeguarding policy

Desirable criteria

• Experience within the education sector
• Travel sector experience


We are one of the most experienced providers of outdoor education in the UK. We were founded over 35 years ago and run over 1.2 million activity sessions each year across ten activity centres. Each year we welcome over 175,000 young people from more than 35 countries around the world.