Learning & Development Administrator
Field Based Roles
Remote / Brighton
For over 35 years, our transformative trips have encouraged both adults and young people to build confidence and resilience by using the great outdoors and our selection of adventurous, challenging and high-adrenaline activities. With ten activity centres across the UK, a Château in France, and a centre in Hong Kong, we provide unbeatable life changing experiences for everyone.
A key department in ensuring our teams can deliver the best possible service is our Learning and Development team. And this role is crucial to support the Learning & Development team in the efficient and smooth running of all aspects of the Learning and Development function; including digital learning, supporting bookings, scheduling, database management, training venues, resources & materials, finance, evaluation, and collation of Management Information (MI). A large part of the role will be in Managing the Learner Management System and ensuring all learning records are up to date including booking training programmes/courses.
The role may be required to support the wider L&D team in delivery of some aspect of training content.
A key member of the Learning & Development Team, the L&D administrator will work with the L&D Team as well as liaising regularly with a wide range of external contacts as well as colleagues across the centres and offices.
Key Roles responsibilities and accountabilities:
Database Management Including Learner Management System.
To accurately maintain all administration systems (Fourth & Flow) to support the scheduling, booking, delivery and evaluation of all Inspiring Learning training programmes.
To ensure that data is accurate, comprehensive and stored as required and in accordance with data protection requirements.
Working with a range of different systems in order to book training – i.e. external providers systems.
Uploading content and information ensuring this is up to date and correct.
To provide timely and accurate Management Information, including training records for Board reports.
To maintain and update all learner records including tracking of attendance and completions – i.e. new starter inductions.
To Manage the Training administration inbox and facilitate enquiries promptly.
To support the L&D team in delivering certain aspects of content.
To work with the Centre team to ensure all technical and compliance training is up to date and on track.
Learning & Development programmes including Activity Training:
Distributing and managing joining instructions for both digital and face to face learning programmes.
Coordinating training evaluations for all the L&D team.
To ensure certificates for accredited courses are processed accurately and promptly distributed.
Booking venues and organising transportation.
Liaising with Awarding Bodies to organise relevant documentation.
Liaising and booking training with external providers – i.e. British canoeing, British Fencing, Food Hygiene etc.
Liaise with L&D teams regarding ad hoc training requests.
Support where relevant the L&D team with any necessary administration tasks – i.e. training equipment - such as First Aid.
Administer the Purchase Order system for Learning and Development training.
Typical knowledge, skills and experience:
Strong oral and written communication and interpersonal skills with the ability to confidently and objectively support and influence people at all levels.
Great administrative efficiency.
Excellent customer service skills.
Proven ability to maintain records with complete accuracy.
Ability to build effective relationships, both internally and externally, showing sensitivity for others viewpoints and valuing diversity.
Ability to plan, prioritise, use own initiative and meet deadlines.
An understanding and previous experience of working with with LMS systems.
Can work productively using their own initiative and as part of a team
Excellent IT skills, including all Microsoft office applications, including systems reporting.
Asks for feedback from the organisation on how to improve.
Takes responsibility for actions. Is self-confident and is seen as credible and go to person by others.
Stays up to date with customer trends, identifies opportunities and threats at an early stage.
Give it your all:
Challenges people to find ways of improving what is done.
Asking critical questions to challenge, ‘how we do things.
Works productively in a high pressure environment.
Communicates openly and freely with colleagues and teams to ensure that they can see the big picture
Keep it Simple:
Works with subject experts to get the best possible solution.
Welcomes new ideas and ensures everyone has a voice.
Moves swiftly to action in order to move on
Know your stuff:
Keeps own knowledge and skills up to date, practicing continuing professional development.
Actively seeks to stretch capability and scope of responsibility.
Successfully persuades and influences others.
Make it Fun:
Welcomes change in a positive light, supporting teams to embrace new ways of working.
Presents information in a way that engages and motivates the audience.