Senior IT Support Engineer

Brighton Head Office

Brighton

Full Time

Permanent

£30,000 - £35,000 per annum

Senior IT Support Engineer
Full Time
Permanent
Brighton
£30,000 - £35,000 per annum

Job Purpose

Receiving, prioritising, documenting, investigating and actively resolving support requests from our colleagues across all brands of Inspiring Learning in a timely manner.

A large proportion of this job requires talking to colleagues and 3rd party support partners on the telephone. You should have an excellent telephone manner.

Assisting with maintenance and support of Inspiring Learning’s IT infrastructure (including desktops, laptops, mobile devices, servers, switches, WiFi, storage, security, software applications, external hosting, remote offices and backups).

Key Responsibilities

• Resolve support issues that are reported to the IT team effectively and efficiently
• Act as a technical authority, providing expertise to colleagues
• Ensure that we surpass our colleagues’ expectations for the provision of support
• Communicate clearly with all colleagues and stakeholders in a timely fashion.
• Log and review incoming support requests on the Helpdesk System
• Take ownership of and work to resolve support queries
• Keep colleagues updated in a professional manner ensuring accuracy of detail
• Troubleshoot problems and provide advice on the appropriate action
• Analyse and resolve faults ranging from systems failures to forgotten passwords

Essential Criteria

• Previous experience in a senior IT support role (3 years)
• Experienced at working with 3rd party support partners
• Ability to produce clear, concise and accurate documentation and job notes
• Windows 10 to an advanced level
• Office 2013 / 2016 and O365 to an advanced level
• Windows Server 2008 / 2012 administration
• Active Directory and Microsoft Exchange administration
• Experienced in administering DNS, group policies and Email security systems
• Experience with Routers, Firewalls, Switches, VPNs and wireless networks
• Experience of Antivirus (Trend preferably) and WSUS for Windows updates
• Understanding of telephony systems and their administration. (Preferably Avaya)
• Strong understanding of backup and restore methods.
• Knowledge of DFS in Windows 2012 Server
• Powershell: ability to write and debug scripts
• Possess a clean driving licence.

Desirable Criteria

• Creative thinking around process design with a desire to improve service delivery
• Knowledge of Network design, build and troubleshooting (switches and routers)
• VMWare and HyperV administration, SAN experience and Azure experience
• ITIL Foundation qualified.
• Knowledge of Apple computer systems and software

We are Inspiring Learning. Since 1980, we have been leading the way in providing children from across the world with unique, educational and fun-filled adventure programmes. With a range of day camps in and around London and the Home Counties, plus a selection of year-round residential Centre’s, we are the UK’s largest provider of adventure camps for young people. Since 1980, over 1 million children have attended our day camps and this year, over 165,000 young people attended our residential camps from over 35 countries across the world.

An adventure with Inspiring Learning offers so much more than adrenaline and challenge. Here, you’ll be working towards shaping the development of the young people we work with; here, you’ll have the opportunity to make a lasting impression on someone’s life

Successful candidates are required to undergo an enhanced DBS disclosure at the company’s expense. You need to possess the legal right to live and work in the UK to be considered for employment with Kingswood.

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